Name: Sponsored Session: Unifying Observability at DoorDash using Open Standards - Owen Zhang, DoorDash & Victor Soares, Chronosphere
Start: 2025-06-24T16:20:00-0600
End: 2025-06-24T17:00:00-0600

June 23 - 25, 2025
Denver, Colorado
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Note: The schedule is subject to change.

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Tuesday June 24, 2025 4:20pm - 5:00pm MDT

Bluebird Ballroom 3H

If mobile observability leaves you hungry for answers, learn how DoorDash cooked up a scalable, open-source recipe — delivering OpenTelemetry metrics backed by community collaboration to bring it to everyone’s table.
While backend services benefit from mature observability tooling, mobile has long been underserved. DoorDash engineers faced this firsthand: messy metric semantics, inconsistent formats, and unclear signals that blurred real issues with telemetry artifacts.
Before, mobile health metrics were generated with an expensive, ETL-like system that was never meant for real-time monitoring and alerting. The team migrated to a unified, cloud-native observability platform powered by OpenTelemetry and Chronosphere, bringing mobile telemetry up to par with backend systems. After migrating, DoorDash achieved significant improvements, including reduced data volume, decreased costs, and improved alert reliability.

This talk shares lessons from that journey and provides practical guidance for anyone integrating OpenTelemetry metrics with Prometheus, especially when delta metrics are involved.

Speakers

Owen Zhang

Observability Software Engineer, DoorDash

Owen Zhang, a software engineer within DoorDash's Observability team, tackles monitoring challenges inherent in their global, real-time e-commerce delivery platform. His current focus involves scaling DoorDash's observability infrastructure to accommodate substantial growth driven... Read More →

Victor Soares

Director of Product Management, Chronosphere

Victor Soares is a seasoned product leader with over two decades of experience at the intersection of software engineering and product management. Currently a Director of Product Management for Metrics at Chronosphere, Victor brings a unique blend of technical depth and strategic... Read More →

Tuesday June 24, 2025 4:20pm - 5:00pm MDT
Bluebird Ballroom 3H

Cloud + Containers

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Open Source Summit North America 2025

Owen Zhang

Victor Soares

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