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Travel retail, shopping and booking stays, activities, or trips, is ripe for disruption using open source. The travel industry was a pioneer in worldwide interconnectivity between suppliers and sellers starting in the 1970s. Fifty years on the process of shopping and purchasing travel products has been computerized exposed online but works largely the same as it always did. Even as some legacy components have been replaced, their limitations are still present embodied in workflows and policy. Stateful, transactional, processing is still the order of the day. It all needs to be overhauled to move into a stateless, cloud based, digital world. Unaffordable in the current bespoke, siloed world of reservation systems, distributors and channels. Open Source is the obvious answer. As a community make one investment to create the needed foundational capabilities such as offer/order management, security, identity management, event management, rules processing and much more. Noncompetitive functions everyone needs to create traveler solutions such as end to end trip solions and management via an AI powered app. This session will explain how it works.
44 years in travel IT. From Mainframes in the 70s to microservices and cloud exploitation. Recently a VP of architecture for a major travel IT provider.
