Name: From Wait Times To Real-Time: Empowering DPI for Seamless Citizen Engagements With GenAI Agents - Alex Coqueiro, AWS
Start: 2025-06-25T14:10:00-0600
End: 2025-06-25T14:50:00-0600

June 23 - 25, 2025
Denver, Colorado
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Note: The schedule is subject to change.

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IMPORTANT NOTE: Timing of sessions and room locations are subject to change.

Wednesday June 25, 2025 2:10pm - 2:50pm MDT

Bluebird Ballroom 3G

In this session, I will explore how Generative AI agents are becoming a cornerstone of Digital Public Infrastructure (DPI) using open source, reshaping citizen services and empowering governments to deliver more efficient, responsive, and accessible public services. Learn how Generative AI Agents are revolutionizing government websites, offering 24/7 citizen support, and providing real-time assistance across a wide range of public services. With the ability to handle inquiries, process data, and generate personalized responses, these AI agents significantly reduce wait times and streamline interactions, ensuring faster and more seamless communication between citizens and government agencies. We’ll dive into practical applications, from simplifying bureaucracy to enhancing transparency and accountability, and discuss the transformative potential of Generative AI in creating smarter, more inclusive government channels.

Speakers

Alex Coqueiro

Head of Solutions Architecture at AWS, AWS

I oversee the Solutions Architects Team. My responsibilities encompass serving as the technical strategist, effectively guiding and influencing customers in Government, Education, Healthcare, and Non-profit sectors on a day-to-day basis through direct and indirect interactions. I... Read More →

Wednesday June 25, 2025 2:10pm - 2:50pm MDT
Bluebird Ballroom 3G

OpenGovCon

Audience Experience Level Beginner

Open Source Summit North America 2025

Alex Coqueiro

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